Credit Card Purchase Check Tips
Author: Board Monitor
Posted: Thu May 11, 2006 12:10 pm
Post subject: credit card purchase check advice
This message posted by e-mail request from one of the visitors to our site:
Hello, I discovered your website from "My3Cents.com". I have a very stressful problem with Capital One Credit, that all started 1 year ago, today. I attempted to purchase my wife a Hot Tub for Mother's Day, on Sunday, May 2, 2005. I paid $2700 for the tub, using one of the many, Purchase Checks that Capital One sends me every month with my statement. The agreement was for the tub to be delivered and set-up, the following Saturday, the day before Mother's Day. But, later Sunday evening, after checking out the quality and service reputation of the Hot Tub company, which included the B.B.B., I decided that I had made a poor judgment call in my purchase. So, first thing Monday morning, I contact Capital One Customer Service and inform them of my hot tub purchase and that I decided to cancel the order, and I want to put "Stop Payment" on that Purchase Check. The Service Rep said that is not a problem, she entered the Stop Payment, and asked if I needed anything e lse. I asked her for confirmation, what would happen if for some reason, I'm not able to contact the merchant before he has a chance to take my check to the bank and cash it? She said, when the bank teller enters your check info into her bank's computer to verify account number and balance authorization, she will receive a message that your check has had a Stop Payment Order" issued against that check, and it will not be cashed. I said, Good, that's what I wanted to hear. I then made numerous attempts to contact the Sales Rep and his Installers, but only received their answering machines. So, I finally decided to leave both of them a message, informing them that I had decided to cancel my hot tub order and I have issued a "Stop Payment" against the check that I gave him, instructing him to tear-up the check or mail it back to me. If you have any questions or concerns about my cancellation, give me a call at my home or office. Well, I never received any phone calls, an d they didn't try and deliver the hot tub, the following Saturday, so I assumed the deal was cancelled and he had tore-up my check.
Well, I received my monthly statement 20 days later, and discover that he had deposited and cashed my $2700 Capital One Purchase Check, for which I received nothing. I quickly called Capital One Customer Service and informed them of their failure to Stop Payment on my check, and I wanted them to take the $2700 charge off of my account, informing them, that is now Capital One's debt, not mine. Obviously they didn't agree with my statement, indicating to me, that the use of those Purchase Checks is a "Cash Transaction" and they are not responsible for Cash Transactions. Well, we went around and around concerning how Stupid I thought that statement was! I promise, I didn't start my disagreement in a Shouting manner, but they were masters at bringing it out of me. It all fell to deaf ears though. So did the three formal written "Dispute of Ch arges" that I submitted to their Dispute Department, as well as the letter that I sent to the "Capital One Fraud Operations" department. Since they admitted that I had cancelled my Hot Tub order, by not ever trying to deliver it, they made a fraudulent charge to my credit card account when they cashed my check. Capital One's National TV commercial with David Spade, claims if your Purchase Checks are stolen and used to make fraudulent charges to your account, You Will Have ZERO Liability. They refused me any credit for that lie too. The Consumer Affairs Office in Nashville, TN, sat on my Complaint of these Erroneous Charges and Piss-Poor Display of Mismanaged Banking Practices, for over three months, informing me that the Hot Tub store never responded to their Letter of Inquiry concerning my charges against them?
My beef is with Capital One, not the merchant. Had they Stopped Payment on that check as I was told had been done, we wouldn't be having this conversation righ t now, and my wife and I would be relaxing in her new hot tub. But right now, I can't afford to pay for Two Hot Tubs, and here comes Mother's Day again, but still no Hot Tub. I'm having to pay for the one that Capital One allowed to be charged to my account, due to their failure to Stop Payment of that Purchase Check.
Sorry for being so long winded, but this has been the worst financial transaction of my life. I have maintained an Excellent Credit Record for more than 30 years, and now, I have to regretfully say, Capital One has ruined my faith in the Banking and Financial Industry, and the value of maintaining it to such a high standard, only to be railroaded by them. If you have any thoughts or ideas, or past experiences with a similar situation, I would like to hear it. I realize I could and will probably have to hire an attorney to correct the wrong that they created, but my resources are limited and they are a Financial Giant to go up against in court.
Thank you for your time and consideration. I also want to thank you for your website, I found it to be very informative and an interesting resource tool concerning the subject at hand.
_________________
Regards,
Curtis Arnold
Board Monitor
http://www.CardRatings.com
20K+ Credit Card Reviews
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Author: jlrdc909
Posted: Thu May 11, 2006 1:33 pm
Post subject: Credit Card Purchase Check Tips
With so many problems with Cap One, my question is "Why do people continue to do business with them". For the most part the limits are small, and the customer service is severly lacking.
Author: Polonius
Posted: Thu May 11, 2006 6:33 pm
Post subject: Credit Card Purchase Check Tips
Quote:
With so many problems with Cap One, my question is "Why do people continue to do business with them". For the most part the limits are small, and the customer service is severly lacking.
Don't judge a company based on isolated complaints. Cap1's been very good to me and I'm pleased with its limits and service. It has many millions of customers who seem pleased too. It used to have bad customer service when it was handling subprime accounts, but it's really improved its service and reputation in the last decade or so.
This poster's complaint, by the way, is directed against the bank instead of against the firm that cashed his check and never refunded the money or delivered the goods. His check wasn't stolen; his signature wasn't forged. I don't know if stop payments on purchase checks are even possible, and if he got a bum steer from a CSR I'm sorry, but there are dumb/ignorant CSRs. He should have tried to recover from the merchant. Is Cap1 at fault here? We're hearing only one side...and it may or may not be totally accurate. Note that, as usual, these diatribes are from people who can't even figure out how to register and post on this board---not a difficult thing to do! Nor do they ever respond to any questions asked...
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Posted: Thu May 11, 2006 12:10 pm
Post subject: credit card purchase check advice
This message posted by e-mail request from one of the visitors to our site:
Hello, I discovered your website from "My3Cents.com". I have a very stressful problem with Capital One Credit, that all started 1 year ago, today. I attempted to purchase my wife a Hot Tub for Mother's Day, on Sunday, May 2, 2005. I paid $2700 for the tub, using one of the many, Purchase Checks that Capital One sends me every month with my statement. The agreement was for the tub to be delivered and set-up, the following Saturday, the day before Mother's Day. But, later Sunday evening, after checking out the quality and service reputation of the Hot Tub company, which included the B.B.B., I decided that I had made a poor judgment call in my purchase. So, first thing Monday morning, I contact Capital One Customer Service and inform them of my hot tub purchase and that I decided to cancel the order, and I want to put "Stop Payment" on that Purchase Check. The Service Rep said that is not a problem, she entered the Stop Payment, and asked if I needed anything e lse. I asked her for confirmation, what would happen if for some reason, I'm not able to contact the merchant before he has a chance to take my check to the bank and cash it? She said, when the bank teller enters your check info into her bank's computer to verify account number and balance authorization, she will receive a message that your check has had a Stop Payment Order" issued against that check, and it will not be cashed. I said, Good, that's what I wanted to hear. I then made numerous attempts to contact the Sales Rep and his Installers, but only received their answering machines. So, I finally decided to leave both of them a message, informing them that I had decided to cancel my hot tub order and I have issued a "Stop Payment" against the check that I gave him, instructing him to tear-up the check or mail it back to me. If you have any questions or concerns about my cancellation, give me a call at my home or office. Well, I never received any phone calls, an d they didn't try and deliver the hot tub, the following Saturday, so I assumed the deal was cancelled and he had tore-up my check.
Well, I received my monthly statement 20 days later, and discover that he had deposited and cashed my $2700 Capital One Purchase Check, for which I received nothing. I quickly called Capital One Customer Service and informed them of their failure to Stop Payment on my check, and I wanted them to take the $2700 charge off of my account, informing them, that is now Capital One's debt, not mine. Obviously they didn't agree with my statement, indicating to me, that the use of those Purchase Checks is a "Cash Transaction" and they are not responsible for Cash Transactions. Well, we went around and around concerning how Stupid I thought that statement was! I promise, I didn't start my disagreement in a Shouting manner, but they were masters at bringing it out of me. It all fell to deaf ears though. So did the three formal written "Dispute of Ch arges" that I submitted to their Dispute Department, as well as the letter that I sent to the "Capital One Fraud Operations" department. Since they admitted that I had cancelled my Hot Tub order, by not ever trying to deliver it, they made a fraudulent charge to my credit card account when they cashed my check. Capital One's National TV commercial with David Spade, claims if your Purchase Checks are stolen and used to make fraudulent charges to your account, You Will Have ZERO Liability. They refused me any credit for that lie too. The Consumer Affairs Office in Nashville, TN, sat on my Complaint of these Erroneous Charges and Piss-Poor Display of Mismanaged Banking Practices, for over three months, informing me that the Hot Tub store never responded to their Letter of Inquiry concerning my charges against them?
My beef is with Capital One, not the merchant. Had they Stopped Payment on that check as I was told had been done, we wouldn't be having this conversation righ t now, and my wife and I would be relaxing in her new hot tub. But right now, I can't afford to pay for Two Hot Tubs, and here comes Mother's Day again, but still no Hot Tub. I'm having to pay for the one that Capital One allowed to be charged to my account, due to their failure to Stop Payment of that Purchase Check.
Sorry for being so long winded, but this has been the worst financial transaction of my life. I have maintained an Excellent Credit Record for more than 30 years, and now, I have to regretfully say, Capital One has ruined my faith in the Banking and Financial Industry, and the value of maintaining it to such a high standard, only to be railroaded by them. If you have any thoughts or ideas, or past experiences with a similar situation, I would like to hear it. I realize I could and will probably have to hire an attorney to correct the wrong that they created, but my resources are limited and they are a Financial Giant to go up against in court.
Thank you for your time and consideration. I also want to thank you for your website, I found it to be very informative and an interesting resource tool concerning the subject at hand.
_________________
Regards,
Curtis Arnold
Board Monitor
http://www.CardRatings.com
20K+ Credit Card Reviews
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Author: jlrdc909
Posted: Thu May 11, 2006 1:33 pm
Post subject: Credit Card Purchase Check Tips
With so many problems with Cap One, my question is "Why do people continue to do business with them". For the most part the limits are small, and the customer service is severly lacking.
Author: Polonius
Posted: Thu May 11, 2006 6:33 pm
Post subject: Credit Card Purchase Check Tips
Quote:
With so many problems with Cap One, my question is "Why do people continue to do business with them". For the most part the limits are small, and the customer service is severly lacking.
Don't judge a company based on isolated complaints. Cap1's been very good to me and I'm pleased with its limits and service. It has many millions of customers who seem pleased too. It used to have bad customer service when it was handling subprime accounts, but it's really improved its service and reputation in the last decade or so.
This poster's complaint, by the way, is directed against the bank instead of against the firm that cashed his check and never refunded the money or delivered the goods. His check wasn't stolen; his signature wasn't forged. I don't know if stop payments on purchase checks are even possible, and if he got a bum steer from a CSR I'm sorry, but there are dumb/ignorant CSRs. He should have tried to recover from the merchant. Is Cap1 at fault here? We're hearing only one side...and it may or may not be totally accurate. Note that, as usual, these diatribes are from people who can't even figure out how to register and post on this board---not a difficult thing to do! Nor do they ever respond to any questions asked...
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
posted by CardRatings.com at 1:56 PM
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