Discover Customers Get Helpful Text Messages

June 30, 2009
By: Joe Taylor

On the heels of launching a smart phone version of its secure customer website, Discover Financial Services has recently rolled out a selection of mobile account reminders for card members. Discover Card customers can choose to receive e-mail or text message alerts informing them of changes to their account status. According to Discover Financial Services spokesperson Sarah Alter, the new mobile services "enable card members to easily manage their accounts and get account activity updates from wherever they may be…without being in front of a computer."

Requesting Mobile Reminders from Discover Card

Card members can subscribe to mobile reminders using Discover's website. After signing up or signing in, customers choose from a selection of alert options, including:

• New Statements
• Payments
• Balance Transfers
• Credits and Refunds
• Credit Limit Alerts

Discover's website validates a new mobile reminder request by sending a text message to a subscriber's phone or by sending an e-mail to the requested address. Once a customer confirms their request by replying to the message or clicking a secure link, reminders continue automatically. With industry experts targeting 2012 as a tipping point for mainstream mobile banking, Discover's new options bring the latest customer service and security innovations to handheld devices.

What do you think about Discover's new mobile services? We welcome you to share your ideas on our active credit card forum.

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