Money Tips: Restructuring Citi Dividend MasterCard Rewards Credit Card

Posted On: August 16, 2006

Guest: georgee
Post subject: Restructuring Citi Dividend MasterCard Rewards Credit Card
Posted: Wed Aug 16, 2006 11:32 am

I just called Customer Service and spoke with a manager, pretty high up on the totem pole. He told me that the reason the Dividend Mastercard ( i don’t know about AMEX) is not on the website now is because they are restructuring the rewards program, due to enormous customer feedback and comments about what they want this card to be.

These changes will take effect in September or October. Notices will be sent out soon.

Although he could not definitely tell me what changes will be happening, he told me the following “might be occurring”, from what he has heard from higher up”

1) The $300 cap will be raised (how much, he didn’t know).
2) The 1% on non-EDP purchases will go up to 2% or 3%.
3) The 5% on EDP will be reduced to the percentage in #2 above.
4) The definition of EDP will be expanded to include Walmart, Target, and the convenience store part of gas stations, and possible other “convenience” formats.
5) More changes which he would not tell me.

Whether these changes will make the card better or not, I can’t say.

However, watch your mail !

Guest: BLT
Posted: Wed Aug 16, 2006 12:06 pm

georgee wrote:
I just called Customer Service and spoke with a manager, pretty high up on the totem pole. He told me that the reason the Dividend Mastercard ( i don’t know about AMEX) is not on the website now is because they are restructuring the rewards program, due to enormous customer feedback and comments about what they want this card to be.

These changes will take effect in September or October. Notices will be sent out soon.

Although he could not definitely tell me what changes will be happening, he told me the following “might be occurring”, from what he has heard from higher up”

1) The $300 cap will be raised (how much, he didn’t know).
2) The 1% on non-EDP purchases will go up to 2% or 3%.
3) The 5% on EDP will be reduced to the percentage in #2 above.
4) The definition of EDP will be expanded to include Walmart, Target, and the convenience store part of gas stations, and possible other “convenience” formats.
5) More changes which he would not tell me.

Whether these changes will make the card better or not, I can’t say.

However, watch your mail !

Very interesting…As for #2 and #3 above, if EDP and non-EDP are at the same %, what’s the point in keeping them seperate?

Guest: maddybeagle
Credit Expert (100+ Posts)
Posted: Wed Aug 16, 2006 12:16 pm

Quote:
I just called Customer Service and spoke with a manager, pretty high up on the totem pole. He told me that the reason the Dividend Mastercard ( i don’t know about AMEX) is not on the website now is because they are restructuring the rewards program, due to enormous customer feedback and comments about what they want this card to be.

corporate speak=they are going to make changes to the card since people have just been using it for 5% purchases and we want to make it more profitable…

Guest: georgee
Posted: Wed Aug 16, 2006 2:24 pm

Actually, from the way the Citibank manager talked, I got the impression that this is going to be a straight 2 or 3 % card, with no tiers (but maybe many tears).

Actually, the post above is correct: If both non-EDP and EDP are the same percentages, why differentiate?

We’ll have to see what happens. For the moment, my Dividend remains in the sock-drawer. I already blew through my $300 by March 1.

Guest: georgee
Posted: Wed Aug 16, 2006 3:33 pm

Here’s what you get when you go to the website mentioned above in a previous post, where you used to be able to apply for the Dividend Mastercard:

“Changes are underway to the Citi Dividend Card, so we are unable to process your application at this time. Please check back soon for more details, or select from our other great card offers.”