Discover Customers Get Helpful Text Messages

By Joe Taylor Jr., CardRatings.com Reporter

On the heels of launching a smartphone version of its secure customer website, Discover Financial Services has recently rolled out a selection of mobile account reminders for cardmembers. Discover Card customers can choose to receive e-mail or text message alerts informing them of changes to their account status. According to Discover Financial Services spokesperson Sarah Alter, the new mobile services "enable cardmembers to easily manage their accounts and get account activity updates from wherever they may be…without being in front of a computer."

Requesting Mobile Reminders from Discover Card

Cardmembers can subscribe to mobile reminders using Discover's website. After signing up or signing in, customers choose from a selection of alert options, including:

• New Statements


• Payments


• Balance Transfers


• Credits and Refunds


• Credit Limit Alerts

Discover's website validates a new mobile reminder request by sending a text message to a subscriber's phone or by sending an e-mail to the requested address. Once a customer confirms their request by replying to the message or clicking a secure link, reminders continue automatically. With industry experts targeting 2012 as a tipping point for mainstream mobile banking, Discover's new options bring the latest customer service and security innovations to handheld devices.

What do you think about Discover's new mobile servies? We welcome you to share your ideas on our active credit card forum.

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Joe Taylor Jr. is an internal business consultant for a Fortune 500 company, who writes about finance, culture, and design. He holds a Bachelor of Science in Communications from Ithaca College.

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