American Express Eliminates Another 4,000 Jobs
American Express has shifted from issuing Plum Cards to issuing pink slips. Company leaders recently unveiled a plan to eliminate 4,000 jobs as part of an effort to shave nearly two billion dollars from its budget. According to its most recent SEC filings, the job reductions will affect about six percent of the company's global workforce, along with an unspecified number of contractors and consultants.In a press release issued on May 18, American Express Chairman and CEO Kenneth I. Chenault said that the company remains "very cautious about the economic outlook and is therefore moving forward with additional reengineering efforts to help further reduce our operating costs." Industry analysts cheered the decision as a proactive response to new credit card laws, slowing small business spending, and double-digit charge-off percentages.
According to staffing strategists, companies like Discover and Bank of America have stalled hiring for open positions and leveraged attrition to survive similar cutbacks. However, analysts note that American Express may already have used those techniques during last year's elimination of over 7,000 positions. Some investors fear that the latest round of job losses may cut at the heart of the customer service operation that has been the American Express tradition for over 150 years.
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Joe Taylor Jr. is an internal business consultant for a Fortune 500 company, who writes about finance, culture, and design. He holds a Bachelor of Science in Communications from Ithaca College.
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Labels: American Express, credit card, financial industry, job losses, layoffs, recession









