Credit Tips: Capital One Convenience Credit Card Checks Tips

Posted On: July 17, 2006

Author: eastbaykitten
Posted: Mon Jul 17, 2006 11:56 pm
Post subject: Cap One question

I thought I posted about this but can’t find it…

I got convenience checks in the mail today. In my envelope was another person’s checks for 8k balance. They live across town and of course I am driving them over to them-no phone number to call them. In the meantime, any suggestions on how to deal with Capitol One? I’m really nervous that the tables could have been turmed and my checks could have been mailed to someone not as nice as I try to be. I’ve been told to contact their management division. Any advice?
_________________
~EBK
“The mind plays tricks on you. You play tricks back! It’s like you’re unraveling a big cable-knit sweater that someone keeps knitting and knitting and knitting and knitting and knitting and knitting…”

Author: hdporter
Posted: Tue Jul 18, 2006 12:37 am
Post subject:

I’ll suggest that if you want to handle this most effectively, you do it in writing. It’ll ensure the message gets to the right party without being distorted or watered down.

I recommend that you call and say that you want to contact them in writing about their mailed communications (in general; not for your account specifically) and request an address for the appropriate customer relations contact.

Mail your letter to that address, addressed to the VP - Customer Relations (or the department name they provide).

If you’re willing to take the time for this, we’ll all benefit. Thanks!

Author: TomfromCT
Posted: Tue Jul 18, 2006 5:25 pm
Post subject:

Paper trail paper trail paper trail.

Of course..maybe they didn’t send any to you but they probably did as they have been sending out tons of checks lately.

Author: hdporter
Posted: Tue Jul 18, 2006 7:23 pm
Post subject: Capital One Convenience Credit Card Checks Tips

FWIW, my advice wasn’t about “paper trail”. A phone call is the worst means by which to offer general feedback. You’re rarely going to speak to someone who can directly influence the problem and it’s guaranteed that they’ll screw up conveyance of your concerns to the party who can deal with it.

Setting your concerns down in a letter offers the best prospect that your message will land in the hands of someone who can do something about the matter and that they’ll get the message you intended.