Credit Tips: American Express Credit Card Customer Service

Posted On: July 1, 2006

Author: Tek
Posted: Thu Jun 01, 2006 11:09 pm
Post subject: AMEX and a World of Service

I wanted to take a moment to voice my happiness with American Express after a recent bad experience with them.

I have an AMEX Gold Rewards Card. I like to take advantage of American Express Selects, which are offers for discounts on travel, shopping, and so forth.

Back in March I had problems with a hotel who refused to accept an offer. There was more behind it then just this. However, to keep this post under 10 pages I am leaving out the details.

So, I contacted AMEX, they said they would look into why the hotel would not accept the offer and get back to me. A week goes by and nobody contacts me. I send an e-mail to AMEX and no reply.

I forget about it, book another hotel and move on.

Same situation happens this week. The two hotels I want to stay at won’t accept the AMEX promotion code.

I contact AMEX customer service, they look into it. Their hands are tied and I end up speaking to a supervisor. They inform me Amex selects is a separate division of AMEX and they cannot help me.

In turn, they gave me a $50 account credit. I for one was impressed. Amex always takes care of you when they do wrong. A+++ AMEX!!

Author: Board Monitor
Posted: Fri Jun 02, 2006 3:25 pm
Post subject: American Express Credit Card Customer Service

Tek,

Greetings and thanks for sharing! Have heard many similar stories about AmEx’s customer service.
_________________
Regards,
Curtis Arnold
Board Monitor
http://www.CardRatings.com
20K+ Credit Card Reviews