MBNA No Annual Fee Credit Card
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Posted: Mon Jan 10, 2005 2:49 am
Post subject: MBNA No Annual Fee Credit Card
MBNA/TWA disappointed customer
Date: 9/26/2000 1:26 pm CDT
I have received and accepted an offer from MBNA for
TWA Aviators Platinum Plus Master Card with "No Annual
Fee" (as I was told by phone and as it's written on
their "welcome" letter).
I have found however "annual enrollment fee" of $75
on my second statement. I called them to close my account,
and have been told that they are not going to reimburse
this fee, because this is not CC annual fee, but a fee
for the "TWA Aviators Awards credit card program".
I called to TWA and asked them to cancel my participation
in TWA Aviators program. I was told that this is a free
program and the fee is CC annual fee.
MBNA is calling their annual fee as "program fee" (needless
to say the program is obligatory, so I cannot use the card
and not to be enrolled in the program), and rejects my claim
for annual fee credit. Will they go away with it ?
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
archive
Posted: Mon Jan 10, 2005 2:49 am
Post subject: MBNA No Annual Fee Credit Card
Tim
Date: 9/26/2000 11:10 pm CDT
Write them a formal letter of complaint( TWA and MNBA). Tell them you intend to write the BBB and your states attorney.And do this if their response is not pleasing.
Tell them that you will post your results on the internet good or bad.They hate that...
Before you do, ask them to send you your current statement of terms and read it and give it to someone else to read.
9.99 percent of the time, the card company is covered legally and it is usually the consumer who is not covered.(or wrong)
This is as far as I would take it. Remember $75.00 is just the tip of your card limit. If you need the card keep it. Weigh the benefit of a credit line, good rate and other benefits the card may have against the fees.If you don't need the card, pay it off, cut it up and send it back.
Always read the fine print my friend and good luck. Don't give up on this issue and feel free to email me by responding to this post.
archive
Posted: Mon Jan 10, 2005 2:50 am
Post subject: MBNA No Annual Fee Credit Card
Eugene Skorodinsky
Date: 9/26/2000 11:39 pm CDT
> I have found however "annual enrollment fee" of $75
on my second statement. I called them to close my account,
A better idea might have been to try to make them waive the annual fee first.
See, generally, if you start the conversation with "I want to close my account", all negotiations are usually over right then and there, because the bank wants to keep you as a customer, and if you already decided otherwise, forget about waiving or lowering ANYTHING. "I-am-happy-with-the-card-but-I-have-a-little-problem-with..." approach usually works better. You can always "harden" the ball you play with, at a later stage of the conversation.
Make sure they understand, that:
(1) you are not happy with the fee but would like to keep the card;
(2) you want them to waive the fee because you have printed materials from them saying the card comes with no annual fee (look for fine print, though);
(3) ask them if you can formally dispute the charge with them (I am not sure if you can do that if the bank and not a merchant, is accused);
(4) if they still do not agree, tell them you are ready to bring the matter to regulating authorities, and you have contradicting pieces of evidence from them (the welcome letter and the statement) to make a successful case;
(5) if still no luck - ask to speak to a supervisor. You can even do that earlier if you feel the representative is not even partially supportive or just plain dumb. Some people think asking for a supervisor as step #1 brings best results, but I doubt because even before the supervisor picks up the phone, (s)he hates you already (something you do not want) because you did not go through a rep first;
(6) if everything fails - I believe you do have everything you need to complain to one or more of these organizations: http://www.thecommunitybanker.com/linkstootherpages.htm
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Posted: Mon Jan 10, 2005 2:49 am
Post subject: MBNA No Annual Fee Credit Card
MBNA/TWA disappointed customer
Date: 9/26/2000 1:26 pm CDT
I have received and accepted an offer from MBNA for
TWA Aviators Platinum Plus Master Card with "No Annual
Fee" (as I was told by phone and as it's written on
their "welcome" letter).
I have found however "annual enrollment fee" of $75
on my second statement. I called them to close my account,
and have been told that they are not going to reimburse
this fee, because this is not CC annual fee, but a fee
for the "TWA Aviators Awards credit card program".
I called to TWA and asked them to cancel my participation
in TWA Aviators program. I was told that this is a free
program and the fee is CC annual fee.
MBNA is calling their annual fee as "program fee" (needless
to say the program is obligatory, so I cannot use the card
and not to be enrolled in the program), and rejects my claim
for annual fee credit. Will they go away with it ?
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
archive
Posted: Mon Jan 10, 2005 2:49 am
Post subject: MBNA No Annual Fee Credit Card
Tim
Date: 9/26/2000 11:10 pm CDT
Write them a formal letter of complaint( TWA and MNBA). Tell them you intend to write the BBB and your states attorney.And do this if their response is not pleasing.
Tell them that you will post your results on the internet good or bad.They hate that...
Before you do, ask them to send you your current statement of terms and read it and give it to someone else to read.
9.99 percent of the time, the card company is covered legally and it is usually the consumer who is not covered.(or wrong)
This is as far as I would take it. Remember $75.00 is just the tip of your card limit. If you need the card keep it. Weigh the benefit of a credit line, good rate and other benefits the card may have against the fees.If you don't need the card, pay it off, cut it up and send it back.
Always read the fine print my friend and good luck. Don't give up on this issue and feel free to email me by responding to this post.
archive
Posted: Mon Jan 10, 2005 2:50 am
Post subject: MBNA No Annual Fee Credit Card
Eugene Skorodinsky
Date: 9/26/2000 11:39 pm CDT
> I have found however "annual enrollment fee" of $75
on my second statement. I called them to close my account,
A better idea might have been to try to make them waive the annual fee first.
See, generally, if you start the conversation with "I want to close my account", all negotiations are usually over right then and there, because the bank wants to keep you as a customer, and if you already decided otherwise, forget about waiving or lowering ANYTHING. "I-am-happy-with-the-card-but-I-have-a-little-problem-with..." approach usually works better. You can always "harden" the ball you play with, at a later stage of the conversation.
Make sure they understand, that:
(1) you are not happy with the fee but would like to keep the card;
(2) you want them to waive the fee because you have printed materials from them saying the card comes with no annual fee (look for fine print, though);
(3) ask them if you can formally dispute the charge with them (I am not sure if you can do that if the bank and not a merchant, is accused);
(4) if they still do not agree, tell them you are ready to bring the matter to regulating authorities, and you have contradicting pieces of evidence from them (the welcome letter and the statement) to make a successful case;
(5) if still no luck - ask to speak to a supervisor. You can even do that earlier if you feel the representative is not even partially supportive or just plain dumb. Some people think asking for a supervisor as step #1 brings best results, but I doubt because even before the supervisor picks up the phone, (s)he hates you already (something you do not want) because you did not go through a rep first;
(6) if everything fails - I believe you do have everything you need to complain to one or more of these organizations: http://www.thecommunitybanker.com/linkstootherpages.htm
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
posted by CardRatings.com at 12:23 PM
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