Do Credit Card Companies Charge to Close Account?
archive
Posted: Wed Sep 29, 2004 8:51 am .
Post subject: Do Credit Card Companies Charge to Close Account?
paul mead
Date: 2/11/2001 11:54 pm CDT
I need your advise, please.
On July 3, 2000, a charge to my closed credit card account titled "Adjustment" was made in the amount of $300.00.
I contacted the credit card company, by phone, on July 10th,
requesting an explanation of the "adjustment" and requesting
that the charge be reversed. I was advise that they would
investigate and respond in writing. I did keep a record of the phone conversation.
Having received no responce, I again contacted them on December 9, 2000. They acknowledged my first call, with an
appology, and then advised that they would "dispute" this item and respond to me in writing. I again kept a record
of the phone conversation.
I have received no response to either inquiry, and it is now
February 11, with interest still being charged on the "adjustment".
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
archive
Posted: Wed Sep 29, 2004 8:51 am
Post subject: Do Credit Card Companies Charge to Close Account?
Eugene
Date: 2/12/2001 5:04 am CDT
I am going to take a wild guess here: First USA?
Anyway, write to the issuer, preferably by certified mail with return receit requested. Say that this letter is a followup to several telephone conversations with customer service (give details), but the charge has still not been investigated. Say that you want the charge and the interest accumulated on it credited back to your account.
Legally, your rights are preserved only if you write to the issuer, calling is not enough. You are past the time frame when they have to investigate a charge (60 days after the statement date), and I do not think it is different if you are disputing the bank's (not a merchant's) charge. Give it a shot, anyways.
Next time, you can call first, but then always follow up with a letter within 60 days if the charge has not been credited.
archive
Posted: Wed Sep 29, 2004 8:52 am
Post subject: Do Credit Card Companies Charge to Close Account?
Board Monitor - CS
Date: 2/13/2001 4:06 am CDT
It will take you fighting, fighting, and fighting some more to get this charge removed. You'll probably have to go through a ton of hassle and get such authorities as the OCC involved. Supervisors won't help. Letters you send will only get forwarded so many times that they eventually get "lost" (i.e. the shredder eats them). I've heard of this very same situation happening before, and First USA just expects its cardmembers to pay the bogus charge and go on with their lives (I suspect many companies do this to an extent, but First USA does it with mob like efficiency). Stand tough and remain focused.
What I've done to get bogus charges removed:
1 - Threaten to start an anti-"insert company name here" website, and pay to have it listed on looksmart and yahoo (I'd rather a search engine portal have my money than them). This has worked 100% of the time, most recently with an old bank who refused to close my "free" account and started charging me tons of overdraft charges until they "discovered" the letter I wrote months earlier to close the account.
2 - Threaten to file a complaint with the BBB ... less effective, but has still worked.
Keep Eugene's excellent advice in mind and stand tough. If you need any further assistance, I'm eager to help one on one.
Take Care,
Casey Smith
http://www.cardrevolt.com
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Posted: Wed Sep 29, 2004 8:51 am .
Post subject: Do Credit Card Companies Charge to Close Account?
paul mead
Date: 2/11/2001 11:54 pm CDT
I need your advise, please.
On July 3, 2000, a charge to my closed credit card account titled "Adjustment" was made in the amount of $300.00.
I contacted the credit card company, by phone, on July 10th,
requesting an explanation of the "adjustment" and requesting
that the charge be reversed. I was advise that they would
investigate and respond in writing. I did keep a record of the phone conversation.
Having received no responce, I again contacted them on December 9, 2000. They acknowledged my first call, with an
appology, and then advised that they would "dispute" this item and respond to me in writing. I again kept a record
of the phone conversation.
I have received no response to either inquiry, and it is now
February 11, with interest still being charged on the "adjustment".
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
archive
Posted: Wed Sep 29, 2004 8:51 am
Post subject: Do Credit Card Companies Charge to Close Account?
Eugene
Date: 2/12/2001 5:04 am CDT
I am going to take a wild guess here: First USA?
Anyway, write to the issuer, preferably by certified mail with return receit requested. Say that this letter is a followup to several telephone conversations with customer service (give details), but the charge has still not been investigated. Say that you want the charge and the interest accumulated on it credited back to your account.
Legally, your rights are preserved only if you write to the issuer, calling is not enough. You are past the time frame when they have to investigate a charge (60 days after the statement date), and I do not think it is different if you are disputing the bank's (not a merchant's) charge. Give it a shot, anyways.
Next time, you can call first, but then always follow up with a letter within 60 days if the charge has not been credited.
archive
Posted: Wed Sep 29, 2004 8:52 am
Post subject: Do Credit Card Companies Charge to Close Account?
Board Monitor - CS
Date: 2/13/2001 4:06 am CDT
It will take you fighting, fighting, and fighting some more to get this charge removed. You'll probably have to go through a ton of hassle and get such authorities as the OCC involved. Supervisors won't help. Letters you send will only get forwarded so many times that they eventually get "lost" (i.e. the shredder eats them). I've heard of this very same situation happening before, and First USA just expects its cardmembers to pay the bogus charge and go on with their lives (I suspect many companies do this to an extent, but First USA does it with mob like efficiency). Stand tough and remain focused.
What I've done to get bogus charges removed:
1 - Threaten to start an anti-"insert company name here" website, and pay to have it listed on looksmart and yahoo (I'd rather a search engine portal have my money than them). This has worked 100% of the time, most recently with an old bank who refused to close my "free" account and started charging me tons of overdraft charges until they "discovered" the letter I wrote months earlier to close the account.
2 - Threaten to file a complaint with the BBB ... less effective, but has still worked.
Keep Eugene's excellent advice in mind and stand tough. If you need any further assistance, I'm eager to help one on one.
Take Care,
Casey Smith
http://www.cardrevolt.com
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
posted by CardRatings.com at 12:38 PM
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