Credit Card Security Measures
Author: Board Monitor
Posted: Tue Sep 20, 2005 1:27 pm
Post subject: Credit Card Security Measures
This message posted by e-mail request from one of the visitors to our site:
An FYI concerning a recent (Town North Bank ) MasterCard purchase being declined.
After spending 5 days last week trying to resolve the issue (and being assured each day by Customer Service that the transaction is okay and should go through) I finally heard by phone on Friday evening from the "security department". They informed me that the location of this particular merchant falls in a location blocked by security. (Never heard of a geographical security block). However, there was no security flag on the account to indicate to Customer Service WHY or THAT a transaction is being blocked. The "security guy" told me they would remove the "block" for 3 days (Monday, Tuesday, Wednesday) so the purchase could be processed. This did not work... either as a result of oversight or as there are 16 hours difference in time. He said they were reviewing the security perimeters but haven't arrived at a solution. Really poor customer relations practices here that increased the purchase price of the product significantly... I have had to conclude the transaction with a money order ($4.80) plus Global Express cost of $5.00.
So..... I am wondering if the same security perimeters apply to ALL banks or does each bank set its own security levels... does this apply to VISA as well?... I am looking for a NEW card (bank) that will avoid this kind of problem in the future. Do you have any recommendations?
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Posted: Tue Sep 20, 2005 1:27 pm
Post subject: Credit Card Security Measures
This message posted by e-mail request from one of the visitors to our site:
An FYI concerning a recent (Town North Bank ) MasterCard purchase being declined.
After spending 5 days last week trying to resolve the issue (and being assured each day by Customer Service that the transaction is okay and should go through) I finally heard by phone on Friday evening from the "security department". They informed me that the location of this particular merchant falls in a location blocked by security. (Never heard of a geographical security block). However, there was no security flag on the account to indicate to Customer Service WHY or THAT a transaction is being blocked. The "security guy" told me they would remove the "block" for 3 days (Monday, Tuesday, Wednesday) so the purchase could be processed. This did not work... either as a result of oversight or as there are 16 hours difference in time. He said they were reviewing the security perimeters but haven't arrived at a solution. Really poor customer relations practices here that increased the purchase price of the product significantly... I have had to conclude the transaction with a money order ($4.80) plus Global Express cost of $5.00.
So..... I am wondering if the same security perimeters apply to ALL banks or does each bank set its own security levels... does this apply to VISA as well?... I am looking for a NEW card (bank) that will avoid this kind of problem in the future. Do you have any recommendations?
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
posted by CardRatings.com at 11:18 AM
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