Credit Tips: MBNA Credit Card Complaint
Posted On: April 1, 2005
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Post subject: MBNA CREDIT CARD REVIEW
DONNA COSTANTINI
Date: 1/25/2001 11:23 pm CDT
AFTER PAYING OFF MY CREDIT CARD, 10,500. OO FOR THE SECOND TIME IN APPROXIMATELY 6 YEARS , I DECIDED TO ASK FOR A CREDIT CARD INCREASE . I WAS PUT ON HOLD WITH TWO CLERKS WHO WANTED ME TO TRANSFER ANY EXISTING BALANCE TO A LOWER INTRODUCTORY OFFER WHEN I DECLINED THEY PULLED MY CREDIT REPORT AND SAID THEY HAD GENERATED A LETTER OF TERMINATING MY CREDIT COMPLETELY, ALL THIS LOYALTY , I COULD DO WITHOUT , ESPECIALLY WHEN I WAS ON TIME WITH MY PAYMENTS AND A GOOD CUSTOMER, THEY ALSO TOOK NO TIME IN OFFERING ME ANOTHER SOLUTION TO THIS COERCION AND UNDERHANDEDNESS . i CALLED BACK ASKING THEM TO PLEASE CLOSE MY ACCOUNT AND USE THE COMMENT CUSTOMER REQUESTS THIS TO BE SO THEY SAID THEY WOULD BE VERY HAPPY TO OBLIGE AND TO DISREGARD THE FIRST LETTER WHICH I KNEW NOTHING ABOUT THAT HAD BEEN COMPUTER GENERATED SECONDS AGO. YOUR FORMER LOYAL CUSTOMER, A TEACHER FOR 29 YEARS, WHO DEFINATELY FEELS HUMILIATED BY YOUR SO CALLED EXPERT ANALYSTS, DONNA cOSTANTINI
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Eugene
Date: 1/26/2001 2:31 am CDT
Oh, Jeez, not again!
Donna, I am very sorry about what happened, but I do not think this site and “Cardholder Loyalty” report published on it are to blame. Those are statistical data. They indicate how bank’s customers generally feel about their banks and services they provide. Those opinions will not necessarily be similar to individual experiences.
(Oh, God, I sound like “Legal Disclosures”. I read waaaay too much fine print).
Anyway, it might be late now, but did you ask MBNA for a specific reason why they closed your account? There has to be something on your credit report, and it was only natural to ask.
What is certainly NOT late to do, is look at your report. Ask them what CRA they pulled, or better yet, get all three. See what’s wrong there, MBNA may not be the only creditor to mark you “bad risk”.
Good luck.
Eugene.
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Board Monitor - CA
Date: 1/26/2001 9:18 am CDT
Donna,
Thanks for your post! The “Cardholder Loyalty” report on our site (if that is what you are referring to) was actually produced by J.D. Power & Associates (http://www.jdpa.com). The report is somewhat dated (1999), so we plan on removing the report from our website fairly soon. J.D. Power & Assoc. informed us recently that they will not be producing this particular report/survey anymore. As a result, we are thinking about conducting on our own survey. As Euguene so aptly pointed out, though, surveys should only be used as a general guideline.
Best Regards,
Curtis Arnold
CFCCT P.R. Director
http://www.cardratings.org
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
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