Credit Tips: Dispute with First USA Credit Card

Written by carnold
Posted On: April 1, 2005

CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!

Post subject: 1 year old problem w/First USA Credit Card

Scott
Date: 11/18/2000 7:01 pm CDT

I’m looking for ideas… In spring of 1999 I bought 6 airline tickets from United. I was billed twice for these tickets. I contected First USA to fix the probelm. I am still trying to get First USA to fix the problem and they just don’t seem to do anything. At this point I’ve closed my account, but they still show outstanding charges (in dispute).

How do I put pressure on these guys to fix this problem? I have talked to supervisor after supervisor. I have faxed them all kinds of supporting info.

Any ideas????

Thanks to anyone who can help..

CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!

Board Monitor - CS
Date: 11/18/2000 11:43 pm CDT

First of all, I’ll go ahead and let you know that I *was* an emplyoee in the FUSA resolution (dispute) department. Not much of anything ever gets done in the resolution department, or any other department at First USA.

File a complaint with the BBB and other regulartory boards. First USA is known for bending when higher authorities get involved. The supervisors you’re speaking with are most likely doing everything they can to get this resolved for you, but keep in mind that even they have very little authority. Try faxing the First USA resoltion department (again) and request that they call you back. As far as I know, their business hours are 8am to 5pm central time Monday through Friday (These hours/days may have changed) … so make sure the time you want to be called back is within those hours or else they’ll ignore the request.

Take Care,
Casey L. Smith
cardrevolt.com

CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!

Ira Stoller
Date: 11/19/2000 0:10 am CDT

Suggestion: Have you tried contacting United Airlines directly? You might get the problem resolved quicker by going directly to the vendor.

CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!

Posted in Uncategorized |

Share this article with:

About the author:

Curtis Arnold, a nationally recognized consumer educator and advocate, has been educating consumers about credit cards since 1998. Curtis is the author of "How You Can Profit from Credit Cards: Using Credit to Improve Your Financial Life and Bottom Line" (FT Press, 2008). He is also the co-author of the upcoming Complete Idiot's Guide to Person-to-Person Lending (Alpha Books/Pengiun Group USA, April 2009), a contribitor to The Ultimate Allowance (InnerWealth Publishing, 2008) and is extensively featured in 42 RulesTM for Driving Success With Books (Super Star Press, January 2009).

No comments yet.

Leave a Reply