Credit Tips: Credit Card Purchase Dispute
Written by carnold
Posted On: April 1, 2005
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Post subject: legalities on credit card purchase?
Jim H.
Date: 1/12/2001 5:27 am CDT
Niece recently purchased a table from Montgomery Ward. They placed the $700.00 on her MW charge card. Weeks follow and she is notified they no longer can get this item, and if she would like to check the store for something else. She does but nothing suits her decor, so she asked them to credit her charge. She is told she can have store credit only, no credit to her account… Her purchase was made prior to the supposed closing of MW. In any event can they legally force her to pay this amount being she never received merchandise? This sounds absurd.
She is fearful of ruining her credit rating being a new married girl. Would her refusal to pay cost, cost her the valued good rating? Responses would be appreciated.
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
Eugene
Date: 1/12/2001 6:19 am CDT
She needs to initiate a transaction dispute with the card issuer as soon as possible. Legally, her rights can be preserved only if she disputes the charge within 60 days after the statement date. She needs to WRITE to the card company, explain that the merchandise was paid for but never delivered, they will investigate and, hopefully, give her her money back. Call the issuer for more details on how to dispute a transaction.
I would say she has a VERY good chance of reversing that transaction.
Eugene.
CardRatings.com is the most comprehensive source for comparing credit card offers. Please visit CardRatings.com to view the best rated credit cards!
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Curtis Arnold, a nationally recognized consumer educator and advocate, has been educating consumers about credit cards since 1998. Curtis is the author of "How You Can Profit from Credit Cards: Using Credit to Improve Your Financial Life and Bottom Line" (FT Press, 2008). He is also the co-author of the upcoming Complete Idiot's Guide to Person-to-Person Lending (Alpha Books/Pengiun Group USA, April 2009), a contribitor to The Ultimate Allowance (InnerWealth Publishing, 2008) and is extensively featured in 42 RulesTM for Driving Success With Books (Super Star Press, January 2009).
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