Credit Tips: FirstUSA Credit Card Company Dispute Resolution Advice

Posted On: March 1, 2005

Author: archive
Joined: 23 Jul 2004
Posts: 5007
Posted: Thu Jan 13, 2005 12:59 am
Post subject: FirstUSA scam dispute resolution advice

Jimmy Varner
Date: 7/19/2000 2:20 pm CDT

I have been attempting to resolve a seriously deceptive problem with a First
USA Mastercard without any results. Can you suggest an organization that
assists consumers with credit card companies ?

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Author: archive
Joined: 23 Jul 2004
Posts: 5007
Posted: Thu Jan 13, 2005 1:00 am

Board Monitor - AD
Date: 7/19/2000 7:19 pm CDT

Dear Jimmy,

I would suggest you visit the Federal Trade Commission site at http://www.ftc.gov , they have an online complaint form at https://www.ftc.gov/ftc/complaint.htm .

They also have numerous articles on credit card and consumer related situations.

Good luck!

Sincerely,
Alex Daskaloff
Author of “Credit Card Debt…”
CreditCardFreedom.com

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Author: archive
Joined: 23 Jul 2004
Posts: 5007
Posted: Thu Jan 13, 2005 1:00 am

Board Monitor - CA
Date: 7/20/2000 1:09 am CDT

Jimmy,

I would also suggest that you visit the following independent web site, which is entirely devoted to consumers that have complaints against FirstUSA (you are not alone). The address is…

http://www.firstscams.com

Also, consider pursuing legal action. Often a phone call or letter from an attorney can get results when all else fails.

Good luck!

Regards,
Curtis Arnold
Founder/PR Director
CardRatings.org

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Author: archive
Joined: 23 Jul 2004
Posts: 5007
Posted: Thu Jan 13, 2005 1:01 am

Caz
Date: 7/20/2000 9:07 pm CDT

Ok I admit it… for a very brief period of time I worked for First USA’s resolution department. It’s a horrible, horrible place to work and *nothing* ever gets done. I looked through incoming letters (it was not uncommon for these letters to be thicker than most books) and we would either “take care” of the problem there (usually a form letter stating that it would be 30 more days), or forward it to someone else. I’m not real sure who this “someone” else was, and I don’t think anyone else knew either. FUSA has conveniently lost thousands of letters people have sent in, as well as their payments. I’m a big fan of the site Curtis mentioned previously - www.firstscams.com. Be sure to check out the “Current Discussions” and post your problem on the message board. Numerous ex-employees post regularly and have more insider knowledge than I do about FUSA’s resolution/dispute department. From what I’ve heard, FUSA generally won’t do anything unless a “higher authority” is involved - such as the FTC. Good Luck, unfortunately your going to need it.

Take Care,
Caz
Support@cardrevolt.com

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