First USA Cash Rewards Complaint

Author: archive
Joined: 23 Jul 2004
Posts: 5007
Posted: Thu Jan 13, 2005 5:34 pm
Post subject: First USA Cash Rewards Complaint

Katy
Date: 3/19/2000 0:06 am CDT

Had a few good years with the card (First USA Cash Rewards).
Decided to
pay by internet. Went well one month, I got complacent and did
not
download proof of payment. Two months in a row my online
payments were not
credited. Huge interest and penalty wiped out every dollar-
back. Spoke
with the web manager and he indicated it was impossible for them
to fail to
credit accounts. (It was/is not impossible!). I am dropping
the card
immediately. Telephone customer service has gotten worse with
time

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