( Feb 21, 2013 at 8:54 am
REVIEW for the TJX CREDIT CARD:
Terrible Customer Service!! When Chase Bank managed this card, I had no problems.
It’s VERY obvious that the TJX companies, located in Framingham, MA, was looking to save a buck by switching to GE Retail Bank.
Ge Retail Bank routes all it’s calls overseas where we all get to speak to people who are likely to misunderstand us when we speak or even worse, disconnect us when they cannot help us.
The automated system is atrocious. You have to suffer through at least 4 minutes of robotic requests and useless information before you are allowed the privilege of being put on hold. Also, at this critical juncture, you just might be disconnected and have to start all over! By the time you reach a person, who is likely to be speaking broken English, your brain is ready to explode.
Further, even with STELLAR credit, you get the same exorbitant rate as those with poor credit.
Additionally, TJX rewards preys upon those with poor credit, and through their faulty system of poor customer service and endless technical malfunctions on their website's payment system, you will end up with even worse credit scores!
To top it all off, there is NO one in AMERICA to help you resolve your issues. You will simply get people from overseas, speaking as if they are reading from a script and saying the same irrelevant things over and over....your ISSUE will never be resolved. PAY off your balance and cancel this card PRONTO.
Why aren’t we all complaining to TJX Companies in Framingham, MA? These are the people who decide who will be servicing it’s loyal customers!! We shop at their stores and allow these elite executives a VERY luxurious lifestyle, and yet when we want to handle our affairs, managing very small sums of money, we are put through hell. It’s NOT fair.
Also, As of JUNE 2012, these executives have been dumping their stocks….the CEO, Carol Meyrowitz, just sold 5.3 MILLION in stocks…well, isn’t she the lucky one...Nice to be Carol, huh?
TJX’s Corporate Headquarters
The TJX Companies, Inc.
770 Cochituate Road
Framingham, MA 01701
Main Number: 508-390-1000