Discover earns awards for customer focus, employee development

Discover recently earned kudos for acting on customer concerns, both at its call centers and on social media. For the fourth year in a row, the International Quality & Productivity Center gave Discover a Call Center Excellence Award for Best Performance Acting on the Voice of the Customer and Voice of the Social Customer. The [...]

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Discover survey shows highest economic optimism since 2007

Nearly twice as many Americans call the economy "good" or "excellent" compared to a year ago, according to new research commissioned by Discover Financial Services. In a telephone survey of 8,200 adults, independent researchers from Rasmussen Reports tracked an 11 percentage point gain in the number of respondents who give their highest marks to the [...]

Categories: Discover
Discover Card offers cash back rebate on mortgage appraisal deposits

After successfully expanding into the student loan marketplace, Discover Financial Services has set its sights on another major milestone for American consumers: home ownership. Although the lender launched its mortgage business in June 2012, a new marketing campaign aims to link the home loan application process more closely to the company's cash back credit cards. In [...]

Categories: Discover
Discover calls SEC fans most loyal in college football

Discover Card has won awards for customer loyalty, ranking at the top of the Brand Keys Customer Loyalty Engagement Index for over 15 years. However, employees at the cash back credit card issuer wanted to learn which college football fans have the most loyalty toward their favorite teams. With help from pollsters at Rasmussen Reports, [...]

Categories: Discover
Credit card defaults drop, boosting Discover's earnings

Personal credit card default rates dropped again in September, falling more than 1.5 percentage points since the same month a year ago, according to the latest report from the S&P/Experian Consumer Credit Default Indices. The national index for bank card defaults fell to 3.7 percent, the lowest figure since the statistical end of the 2007-2009 [...]

Categories: Discover
Discover Card website earns top honors, as CFO considers issuing private label credit cards

Discover earned top marks for its customer service website in the latest round of Forrester's Credit Card Secure Website Rankings. The May 2012 edition of Forrester's annual online banking study scores Discover at 80 out of a possible 100 points, landing it ahead of the five other major credit card issuers. Forrester researchers studied the [...]

Categories: Discover
Discover announces new 5 percent cash back categories

Editor's Note: Thank you for your interest, this offer expired and is no longer available. Discover has announced a new promotion giving cardholders a chance to earn more cash back plus more ways to spend that cash back as well. The company announced in a press release that from April 1 to June 30, 2012, cardholders [...]

Categories: Discover
Discover More Card offers $150 cash back for new cardholders

The Discover More Card has a new offer for first-time card holders, and the terms make this credit card more than live up to its name. Retaining many of the Discover card standard features, such as the bonus cash back rewards available to card holders shopping on the company's shopping portal, the latest version of [...]

Categories: Discover
Discover nets 46 percent jump in Q4

Discover Financial is ending the year on a high note. The company announced via a conference call that its fiscal fourth quarter earnings increased by 46 percent from the previous quarter. The Washington Post quoted Discover executives as saying during that call that the increase showed more and more consumers are using Discover as their [...]

Categories: Discover
Discover Motiva offers cash for paying on time

Editor's Note:  This offer is expired and is no longer available.  Click here for an updated list of cards from Discover While paying bills on time has its intrinsic rewards, Discover is offering more tangible motivation to its card holders who carry a balance: Cash. The Discover Motiva Card gives card holders a couple of different [...]

Categories: Discover
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