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Authors

Curtis Arnold
Curtis Arnold, Editor-in-Chief
Joe Taylor
Joe Taylor Jr., Reporter
Amber Stubbs
Amber Stubbs, Managing Editor

Discover

  • Discover earns awards for customer focus, employee development

    Discover recently earned kudos for acting on customer concerns, both at its call centers and on social media. For the fourth year in a row, the International Quality & Productivity Center gave Discover a Call Center Excellence Award for Best Performance Acting on the Voice of the Customer and Voice of the Social Customer. The [...]

  • Discover survey shows highest economic optimism since 2007

    Nearly twice as many Americans call the economy "good" or "excellent" compared to a year ago, according to new research commissioned by Discover Financial Services. In a telephone survey of 8,200 adults, independent researchers from Rasmussen Reports tracked an 11 percentage point gain in the number of respondents who give their highest marks to the [...]

  • Discover Card offers cash back rebate on mortgage appraisal deposits

    After successfully expanding into the student loan marketplace, Discover Financial Services has set its sights on another major milestone for American consumers: home ownership. Although the lender launched its mortgage business in June 2012, a new marketing campaign aims to link the home loan application process more closely to the company's cash back credit cards. In [...]

  • Discover calls SEC fans most loyal in college football

    Discover Card has won awards for customer loyalty, ranking at the top of the Brand Keys Customer Loyalty Engagement Index for over 15 years. However, employees at the cash back credit card issuer wanted to learn which college football fans have the most loyalty toward their favorite teams. With help from pollsters at Rasmussen Reports, [...]

  • Credit card defaults drop, boosting Discover's earnings

    Personal credit card default rates dropped again in September, falling more than 1.5 percentage points since the same month a year ago, according to the latest report from the S&P/Experian Consumer Credit Default Indices. The national index for bank card defaults fell to 3.7 percent, the lowest figure since the statistical end of the 2007-2009 [...]

  • Discover Card website earns top honors, as CFO considers issuing private label credit cards

    Discover earned top marks for its customer service website in the latest round of Forrester's Credit Card Secure Website Rankings. The May 2012 edition of Forrester's annual online banking study scores Discover at 80 out of a possible 100 points, landing it ahead of the five other major credit card issuers. Forrester researchers studied the [...]

  • Discover announces new 5 percent cash back categories

    Editor's Note: Thank you for your interest, this offer expired and is no longer available. Discover has announced a new promotion giving cardholders a chance to earn more cash back plus more ways to spend that cash back as well. The company announced in a press release that from April 1 to June 30, 2012, cardholders [...]

  • Discover More Card offers $150 cash back for new cardholders

    The Discover More Card has a new offer for first-time card holders, and the terms make this credit card more than live up to its name. Retaining many of the Discover card standard features, such as the bonus cash back rewards available to card holders shopping on the company's shopping portal, the latest version of [...]

  • Discover nets 46 percent jump in Q4

    Discover Financial is ending the year on a high note. The company announced via a conference call that its fiscal fourth quarter earnings increased by 46 percent from the previous quarter. The Washington Post quoted Discover executives as saying during that call that the increase showed more and more consumers are using Discover as their [...]

  • Discover Motiva offers cash for paying on time

    Editor's Note:  This offer is expired and is no longer available.  Click here for an updated list of cards from Discover While paying bills on time has its intrinsic rewards, Discover is offering more tangible motivation to its card holders who carry a balance: Cash. The Discover Motiva Card gives card holders a couple of different [...]

  • Discover: Holiday budgets rise slightly in 2011

    Most Americans expect to add the equivalent of a box of chocolates, a fancy bar of soap, or a coffee gift set to their holiday shopping lists this year, according to new research from Discover Card. The editors of Cosmopolitan recommend all three of those gifts for shoppers who need a stocking stuffer for less [...]

  • Discover Card offers 2012 Orange Bowl perks

    Editor's Note: Thank you for your interest, this offer expired and is no longer available. Discover Card customers will again have access to premium seating and members-only experiences at the Orange Bowl, company officials announced this week. In a statement to reporters, Discover spokesperson Jennifer Murillo outlined an online ticketing system that would offer Discover cardmembers [...]

  • Discover earns top marks for credit card fraud resolution

    Discover Card resolves identity fraud cases better than nearly two dozen other credit cards, according to a new study from Javelin Strategy & Research. Javelin analysts released the seventh annual Card Issuer's Safety Scorecard in September, ranking 23 lenders on identity fraud protection, detection and resolution. Discover's top ranking for fraud resolution helped it land [...]

  • Discover dumps disposable credit card numbers

    Secure Online Account Numbers, the Discover Card program that gave users a unique credit card number for each online purchase, is about to be a thing of the past. The company announced recently via an email to cardholders that it would discontinue the program on Sep. 8. As reported by The Chicago Tribune and The Consumerist, [...]

  • Discover Card website top ranked for customer experience

    Discover Card edged past previous winner Bank of America in a prestigious industry survey of top-rated credit card websites. Discover Financial Services officials announced that their website earned the award for Best Overall Customer Experience in the 2011 Keynote Competitive Research Industry Study of U.S. credit card marketing websites. Researchers from Keynote Competitive Research studied [...]

  • Bank of America tops credit card safety scorecard for fifth year

    Bank of America celebrates its fifth consecutive year as the top bank for credit card safety, according to analysts at Javelin Strategy & Research. The think tank released its annual Card Issuer's Safety Scorecard, revealing lenders with the best track records for fighting identity theft and fixing fraudulent transactions. Topping the 2011 list: Bank of America Discover U.S. [...]

  • Discover Card earns 15th straight customer loyalty win

    Discover Card now claims a 15-year streak at the top of the Brand Keys Customer Loyalty Engagement Index. Since 1997, researchers from consulting firm Brand Keys, Inc. have analyzed the relationships between a sample of American consumers and 528 of the country's best-known brands. Every year, Brand Keys announces top performing companies in 79 categories. Best [...]

  • Discover enters P2P game with Money Messenger

    The Discover Card might not be as widely accepted outside the United States as other cards, but its cardholders were just given a whole new way to send money worldwide. Thanks to a deal with PayPal, Discover Card now gives their members access to person-to-person (P2P) payments through Discover's Money Messenger service. How it works Cardholders will [...]

  • Middle East tension dampens Discover Card's consumer confidence survey

    Rising gas prices made American consumers nervous enough to backpedal slightly in Discover Card's monthly consumer confidence survey during February. According to company officials, a loss of a single percentage point on the credit card issuer's Discover U.S. Spending Monitor index breaks the positive trend of the previous two months. Nervous about tensions in the Middle [...]

  • Discover Card survey reveals cash flow concerns among business owners

    Half of American small business owners encountered short term cash flow problems in February 2011, according to new research commissioned by Discover Card. Most participants in the latest Discover Small Business Watch Index reported seeing overall improvement in the economy. However, rising gas prices and year-end bills on business credit cards have forced many small [...]

  • Discover Card sweepstakes winner turns $25 oil change into $1 million jackpot

    Editor's Note: Thank you for your interest, this offer expired and is no longer available. Lillian Pariseault might have thought she would save some money down the road when she swiped her Discover Card to pay for a routine oil change. The 86-year-old Florida resident didn't expect her $25 purchase would turn into a million dollar [...]

  • Discover offers over $1.7 million in prizes and public school grants

    Editor's Note: Thank you for your interest, this offer expired and is no longer available. After a positive response to the Discover Everyday Giveaway sweepstakes in 2010, the credit card issuer has announced plans to expand its daily contest through 2011. This year's million dollar grand prize goes to the lucky Discover cardholder whose name will [...]

  • Banco Popular brings Discover credit card acceptance to Puerto Rico

    Puerto Rico's biggest commercial bank will connect local merchants to global travelers, thanks to a new partnership with Discover Card. Banco Popular de Puerto Rico signed an agreement with Discover Financial Services to enable Discover Card acceptance at tens of thousands of merchants on the island.In a statement to CNBC.com, representatives from both companies cheered [...]

  • Discover Card survey shows rising consumer confidence in early 2011

    An upbeat holiday season and a positive start to the new year led American consumers to report the highest degree of economic confidence in three years. The Discover U.S. Spending Monitor surveyed 8,200 consumers throughout the month of January 2011. The credit card processor's consumer confidence index rose to 93.1 points at the close of [...]

  • Discover to reward cardholders with NHL All-Star Game tickets

    Hockey fans can use the Discover Card to score exclusive premium tickets to the NHL All-Star Game in January, according to company officials. The company's sponsorship agreement with the hockey league includes special experience rewards for cardholders, who can exchange their Cashback Bonus reward credits for: Premium tickets to the NHL All-Star Game on Jan. 30, [...]

  • Discover survey uncovers stronger holiday spending plans

    A slight boost in holiday shoppers' moods could help lift the retail sector, according to a new survey commissioned by the Discover Card. Researchers asked more than 1,000 Americans about their gift giving plans, revealing an uptick in the typical household holiday budget for 2010. Most households plan to budget $730 for gifts this year, [...]

  • Discover survey reveals optimism among small business owners

    Small business owners headed into the holiday season with the most optimistic attitudes they've enjoyed for some time, according to the latest edition of the Discover Small Business Watch. The monthly index enjoyed a three point bounce, rising to 87.2 points in November, an eleven point gain from the same period a year ago.Discover spokesperson [...]

  • SQM Ranks Discover Highest Customer Satisfaction for the Credit Card Industry

    Discover Card call centers earned the prestigious award for Highest Customer Satisfaction for the Credit Card Industry from the Service Quality Measurement Group. SQM benchmarks customer service interactions at over 450 of the largest call centers in North America. Researchers contacted credit card holders to measure: Whether customer service requests had been completed within a single [...]

  • Discover doubling Cashback Bonus for online holiday shopping

    Editor's Note: Thank you for your interest, this offer expired and is no longer available. Some Discover Card customers can expect an extra surprise at the end of the year: double Cashback Bonus rewards on up to $1,000 in online shopping purchases between November 15 and December 31, 2010. Cardholders can visit the Discover Card website [...]

  • "Peggy" tackles football legends to announce Discover Orange Bowl rewards

    Officials from Discover Card delivered on an earlier promise to include significant cardmember benefits in their sponsorship of the 2011 Orange Bowl. In a statement to reporters, company spokesperson Harit Tawal revealed that cardmembers will be able to exchange Cashback Bonus Rewards for Orange Bowl tickets and other "game-changing benefits," including: admission to an exclusive tailgate [...]

  • Discover Card earns praise for fast, friendly customer call technology

    IT trade publication InformationWeek cited Discover Card for its innovations in customer relationship management technology. As part of its annual InformationWeek 500 list of companies using groundbreaking technology, the magazine's editors cheered the credit card issuer for its commitment to investing in new customer service tools. Credit card customers may already have experienced the benefits [...]

  • Discover Card Rated Best at Credit Card Identity Theft Resolution

    Discover Card ranked first in a field of 26 credit cards reviewed for identity fraud resolution by analysts at Javelin Strategy & Research this month. On the industry intelligence firm's sixth annual Card Issuers' Identity Safety Scorecard, Discover also ranked second in credit card fraud detection, giving it an overall second place consumer safety rating.Javelin's [...]

  • FNBO to issue Discover branded credit cards

    A new agreement between Discover Card and First National Bank of Omaha links one of the nation's oldest credit card issuers with a leading global payment network. Under the terms of the new partnership, FNBO will begin issuing its own credit cards bearing the Discover logo. Unlike Visa and Mastercard, which don't issue their own [...]

  • Discover research suggests six more months of small business struggle

    Despite nearly three in four small business owners reporting that they had been hurt by the recession, a monthly survey commissioned by Discover Card revealed a leveling-off of cash flow problems for American companies. Participants in the September 2010 edition of the Discover Small Business Watch told researchers that they expected six or more months [...]

  • Discover Card to offer credit card customers Orange Bowl rewards

    College football fans will see a lot more orange over the next four years, after Discover Card officials announced an agreement to sponsor the next four Orange Bowl games. The deal integrates Discover's familiar orange and black insignia into all Orange Bowl football logos over the next four years. ESPN viewers will also see Discover's [...]

  • Discover Card Survey Shows Business Owners Abandoning Hiring, "Green Projects"

    Hopes for a strong summer wilted among small business owners, according to a survey commissioned by Discover Card. The August 2010 edition of the Discover Small Business Watch revealed the biggest one-month dip in respondents' confidence since November 2009. More than half of the 750 businesses in Discover's random survey expect another six months of [...]

  • New Site Makes Discover Card Cashback Bonus Rewards Easier to Redeem

    Discover Card holders now enjoy greater choice and service when redeeming Cashback Bonus rewards, thanks to an enhanced redemption Website. Officials from Discover Financial Services announced the new Website to journalists and customers this month. The online redemption system now includes offers on brand-name merchandise along with options for statement credits and direct deposit.Unlike many [...]

  • Discover Card Reports Increased Small Business Optimism

    Despite concerns over the Greek banking crisis and the "flash crash," American small business owners reported a second straight month of increased confidence. The May edition of the Discover Small Business Watch index rose to 87.4, its highest level in seven months. Although slightly more than half of small business owners responding to the credit card issuer's [...]

  • Teamsters Get Special Discover Credit Card

    Thanks to a new partnership between Discover Card and a union-affiliated credit card issuer, Teamsters will soon enjoy access to an exclusive version of the Discover Card. The American Union Financial Services (AUFS) and Amalgamated Bank of Chicago (ABOC) Discover Card features fraud protection services and travel rewards, along with no annual fee and a low annual [...]

  • Discover Survey Reveals Small Business Optimism for Spring

    Small business owners are shaking off the winter doldrums, according to new research released by credit card issuer, Discover Card. The Discover Small Business Watch index rose 10.3 points from March, to 85.1 in April. The index measures relative confidence in the economy among small business owners with five or fewer employees.More than half of those [...]

  • Mixtape Motif Wins Discover Student Credit Card Design Content

    With new banking regulations making it harder for lenders to market student credit cards, Discover has turned to the web for help. In February, company officials announced the winners of Discover's first ever social media student credit card design contest. Winning artist Rainna Langley earned a $1,000 prize for her re-imagining of a Discover student credit [...]

  • Discover Card Celebrates 13th Year Atop Influential Customer Loyalty Index

    While most people consider thirteen an unlucky number, officials at Discover Card couldn't be happier to hear it. The company earned its thirteenth consecutive placement at the top of the Brand Keys Customer Loyalty Engagement Index. Unlike surveys that solely measure consumers' satisfaction with their credit card issuers, the ranking from Brand Keys put Discover in [...]

  • Discover Card Survey Reveals Little Stimulus Money Reaching Small Businesses

    More than two out of three small business owners see no direct benefit from government stimulus money, according to a recent survey commissioned by Discover Card. The February edition of the Discover Small Business Watch reveals that only 10% of respondents enjoyed a financial boost thanks to Washington funds, while 17% of respondents told researchers that [...]

  • Discover Card Adds E*Trade Savings Accounts to its Online Bank

    In the days leading up to the enactment of the Credit CARD Act, Discover Card secured additional capital by acquiring a portfolio of online savings accounts from stock brokerage E*Trade. Both companies hope to solidify their product offerings through the transaction. E*Trade officials told reporters that the brokerage divested savings accounts from customers with no stock or securities [...]

  • Discover Card Offers Credit Card Users "Straight Talk" on YouTube

    Under the terms of the Credit CARD Act, lenders must now use statements and direct mail pieces to communicate terms, conditions, and consequences of open accounts to cardholders. Discover Card has exceeded lawmakers' expectations with the launch of a "straight talk" video on its website and on YouTube that clearly explains the impact of new credit regulations [...]

  • Discover Card CEO Warns Employees to Brace for Impact of New Credit Card Rules

    The head of Discover Card warned employees that credit card reforms backed by Congress could hurt some of their company's best customers. Speaking to a gathering of employees and reporters at the company's Salt Lake City facility, CEO David Nelms admitted that "the ultra-low rates of the past 10 years aren't going to be available anymore." Nelms [...]

  • Cardbuilder Lets Consumers Customize New Discover Credit Cards

    Editor's Note: Thank you for your interest, this offer expired and is no longer available. Discover Card stepped up competition for new credit card accounts this month, with the debut of its Cardbuilder service. On Discover's overhauled website, applicants can customize the terms of their accounts, as well as the design of their new Discover Cards. The [...]

  • American Express Discovers Consumers Trading Manicures for Money Market Accounts

    2010 could be the year that many Americans actually stick to their financial resolutions, according to a recent survey commissioned by American Express. The January 2010 edition of the American Express Spending & Saving Tracker asked 2,088 consumers to share their opinions about personal spending and saving, along with the overall state of the economy.Nearly nine [...]

  • Discover Card to Add $1 Million to Cardholder's Cash Back Reward

    Editors note: this offer is no longer available. One lucky Discover Card holder may earn a cash back reward that's about a million dollars bigger than usual. Discover launched a new sweepstakes that rewards its customers for making everyday purchases with their Discover credit cards. Every day, the company will select 75 winners to receive Discover [...]

  • Discover Card Survey Reflects Worsening Economic Mood

    Officials from Discover Card revealed this week that their monthly index of consumer sentiment saw only a half point increase in November. The final score of 86.5 indicates continued storm clouds on the economic horizon, with higher income respondents more nervous about the future than other Americans. Two-thirds of respondents rated their personal financial health as [...]

  • Discover Card Doubles Credit Card Rewards for Holiday Shoppers

    Officials at Discover Card unveiled some early holiday cheer this week. Cardmembers learned that their usual cashback reward will double, from up to 1% of purchases to a full 2% of purchases made at specific categories of holiday shopping retailers. The holiday credit card reward doubles rebates for transactions made at: clothing stores, department stores, jewelry stores, and [...]

  • Agreement Widens Acceptance of Diners Club and Discover Credit Cards in Europe

    Frequent business travelers can expect to enjoy enhanced acceptance of both Diners Club and Discover credit cards when traveling in Western Europe over the coming months. An agreement between Discover Card and payment processor Elavon will add the cards to Elavon's all-in-one merchant account services. Elavon processes credit card payments for over a million independent [...]

  • Discover Tops Credit Card Fraud Detection List

    Officials at Discover Financial Services announced that Discover Card topped the list of 25 major credit card issuers when ranked for identity fraud detection by Javelin Strategy & Research. The independent banking industry research group released findings from its most recent survey of credit card issuers. Researchers gathered data from lenders' websites and polled customer service representatives about [...]

  • Student Credit Card Tips from Discover Card

    Rising student credit card debt and a tough economy are creating a unique scenario on college campuses. Students not only face mounting expenses, but they must also deal with new credit card legislation that could impact how they pay for those expenses. While we have heard from many consumer advocates on this topic, I thought it would [...]

  • Discover Chooses Children's Miracle Network for First Co-Branded Charity Credit Card

    Editor's Note: Thank you for your interest, this offer expired and is no longer available. Discover Card entered the charity credit card market this month when they announced a new partnership with the Children's Miracle Network. Best known for its television fundraising events, Children's Miracle Network raises funds for 170 children's hospitals throughout the United States. Officials at [...]

  • Discover Customers Get Helpful Text Messages

    On the heels of launching a smart phone version of its secure customer website, Discover Financial Services has recently rolled out a selection of mobile account reminders for card members. Discover Card customers can choose to receive e-mail or text message alerts informing them of changes to their account status. According to Discover Financial Services [...]