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Credit Card News

CFPB report tracks billions in credit card savings since 2008

American consumers pay about 2 percentage points less on credit card finance charges than before the enactment of the Credit CARD Act, according to a report issued by the Consumer Financial Protection Bureau. In a statement to reporters, CFPB officials expressed continued concern about bank disclosures, "fee harvester" credit cards for bad credit, and add-on [...]

Categories: Other News
Americans avoid credit card default as lenders offer help to furloughed government workers

As the nation headed toward its own brush with its federal debt ceiling, relatively few Americans faced default on their personal credit cards. According to data released by S&P Dow Jones Indices and Experian, national credit card default rates rose only slightly during September. 3.14 percent of bank card balances fell into default status during [...]

Categories: Other News
Chase treats customers to exclusive lounge at Disney's Epcot International Food and Wine Festival

Families visiting this fall's Epcot International Food & Wine Festival will enjoy extra benefits when they carry a Chase debit or credit card. Between visits to more than 25 marketplaces, Chase cardholders can treat their parties to a pit stop at an exclusive lounge in the American Adventure Pavilion. There, guests can enjoy complimentary beverages [...]

Categories: Chase Bank
United States approaching cashless 'tipping point,' says MasterCard Advisors

With Americans spending four out of every five dollars without cash, the United States approaches a tipping point toward a "cashless society." That finding comes from a MasterCard Advisors report that reviews how 33 of the world's major economic regions have transitioned from cash-based to cashless economies. Researchers discovered that consumers in Belgium, France and Canada [...]

Categories: Other News
Discover earns awards for customer focus, employee development

Discover recently earned kudos for acting on customer concerns, both at its call centers and on social media. For the fourth year in a row, the International Quality & Productivity Center gave Discover a Call Center Excellence Award for Best Performance Acting on the Voice of the Customer and Voice of the Social Customer. The [...]

Categories: Discover
FTC sending refund checks to victims of 'Card Services' telemarketers

Victims of a fraudulent credit card interest rate reduction operation have started receiving refund checks after a three-year wait, according to Federal Trade Commission officials. Operators of JPM Accelerated Services settled with the FTC in 2010 after investigators alleged that the telemarketing firm failed to deliver on promises of credit card balance transfer deals and [...]

Categories: Other News
Barclaycard and Capital One hire more customer service help ahead of holiday season

Barclaycard continues its North American expansion this fall with the announcement of an expansion to its operations center in Wilton, Maine. "This is another step in our journey to enhance our customer experience," Patrick Wright, Barclaycard US chief operating officer, said in a written statement. After years of proving white-label support for branded retail and airline credit [...]

Categories: Other News
Surveys reveal rising credit card balances, despite pessimism about the economy

As summer winds down, Americans have braced themselves for some economic turbulence, according to a pair of consumer financial indices. More than half the respondents in Discover's poll of more than 8,000 consumers said they expect the economy to worsen over the coming months. That figure arrives on the heels of an Equifax report that [...]

Categories: Other News
Americans planning to spend more on overseas vacations, study says

Boosted by an improving economy and pent-up wanderlust, American tourists plan on spending up to 40 percent more on their next international trips. This figure comes from the Global Travel Intentions Study 2013, commissioned by Visa, which also reports that 81 percent of U.S. travelers prefer to use credit cards when traveling overseas. Mexico and [...]

Categories: Visa
Survey shows some credit card customers still don't understand rewards and rebates

Fewer than two-thirds of American consumers fully understand the perks and benefits associated with their current credit cards, according to a study by consumer satisfaction researchers at J.D. Power. The agency's seventh annual U.S. Credit Card Satisfaction Study revealed improvements in customer service during a period when fewer Americans might have reasons to request late [...]

Categories: Other News
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