Survey: American Express ranks first in customer satisfaction

By , CardRatings contributor
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For the fifth year running, American Express has been ranked the clear winner by consumers for overall satisfaction among the nation's top ten credit card companies.

This survey considered six factors: benefits and services, billing and payments, customer interaction, credit card terms, problem resolution and rewards programs. It was released on Aug. 18 by J.D. Power and Associates, a "global marketing information services company" that provides information on marketing and customer service across a variety of industries.

American Express has been ranked first in this survey for five consecutive years, ever since the annual study was launched in 2007, and AmEx continues to improve its services and offer more to consumers. Among the changes and improvements in the past year, the study's press release lists the following:

  • Enhancements to its Membership Rewards program, enabling cardholders to cash in rewards credit card points for a broader choice of options
  • Tailored offers to cardholders that require no coupons or codes
  • New travel credits and airline lounge access for customers
  • Enhancements Blue Sky rewards, arguably already one of the best travel rewards cards available

American Express also focused on customer relations in the past year, offering greater access to information online and via mobile applications tailored to help AmEx cardholders. The online access has been simplified for ease of use and updated to include features that post transactions even before they have been completed by vendors - a service offered by few other card companies, putting AmEx ahead of the pack.

Cardholders looking for top value in a rewards card or other specialized cards know that American Express is behind them, and that's why this credit card giant consistently ranks first in customer satisfaction surveys like this one.

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